Privacy Policy
Last Updated: 2026
DrainDirect ("we," "us," "our," or "Company") operates the draindirect.co.nz website ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.
Information We Collect
We collect information in the following ways:
- Personal Information: Name, email address, phone number, and other details you voluntarily provide through forms or contact requests.
- Technical Information: IP address, browser type, operating system, referring URLs, and device identifiers.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyse Site usage.
- Usage Data: Pages visited, time spent on Site, clicks, scroll depth, and other interaction metrics.
How We Use Information
We use collected information for the following purposes:
- Analysing Site performance and user behaviour through web analytics tools.
- Tracking affiliate conversions and casino referrals for commission calculation.
- Improving Site content, functionality, and user experience.
- Responding to enquiries and providing customer support.
- Complying with legal obligations and protecting against fraud.
- Marketing and promotional purposes (with your consent where required).
Cookie Policy
We use the following types of cookies:
- Essential Cookies: Required for Site functionality and security.
- Analytics Cookies: Track user behaviour and Site performance.
- Affiliate Tracking Cookies: Monitor referrals and conversions to our casino partners.
- Marketing Cookies: Personalise advertising and promotional content.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking some cookies may affect Site functionality.
Third-Party Links
Our Site contains links to third-party casinos, gambling platforms, and affiliate websites. We are not responsible for the privacy practices, policies, or content of these external sites. We strongly encourage you to review their privacy policies before providing any personal information or engaging in gambling activities.
Third-party operators may collect information independently of us and use it according to their own privacy practices.
Your Rights
Under New Zealand privacy laws and relevant international regulations (including GDPR for EU/UK residents and CCPA for California residents), you may have the following rights:
- Right of Access: Request what personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of your personal information (subject to legal obligations).
- Right to Object: Object to processing of your data for marketing or profiling purposes.
- Data Portability: Request your data in a portable, machine-readable format.
To exercise these rights, please contact us at privacy@draindirect.co.nz.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Affiliate tracking data is typically retained for reporting and compliance purposes for up to two (2) years. You may request deletion of your data at any time, subject to legal requirements.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@draindirect.co.nz
We will endeavour to respond to your enquiry within thirty (30) business days.